Contact Information

At KOVA, we are committed to providing the best possible customer service. If you have any questions about an order, a product, or need assistance, we'll be happy to help.

Customer Support

Email:
kova.shop.es@gmail.com

We strive to respond to all inquiries within 24–48 business hours.

Customer Support Hours

Monday to Friday: 9:00 AM – 6:00 PM (Central European Time - CET)

Inquiries received during weekends or public holidays will be answered on the next business day.

Before Contacting Us

To help us assist you as quickly as possible, if your inquiry is related to an order, please include:

• Your full name.
• Your order number.
• A brief description of your inquiry.
• Photos of the product, if your request concerns an issue or defect.

Order Tracking

If you have already received an email with your tracking number, we recommend checking it before contacting us, as you can view the latest status of your shipment.

Our Commitment

At KOVA, we are dedicated to providing a secure, fast, and satisfying shopping experience. We appreciate your trust and will do everything we can to resolve any questions or issues as quickly and efficiently as possible.

Contact Email:
kova.shop.es@gmail.com